Senior Support Officer [New Zealand]

 

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• Permanent, full-time role
• Tai Tokerau Region, Whangārei Office

Help shape the future of Education
He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga
We work to shape an education system that delivers equitable and excellent outcomes
At Te Tāhuhu o te Mātauranga | Ministry of Education, we work to provide services and support nationally, regionally and locally to the education sector, and in some cases, directly to ākonga and whānau.
We shape the policies, settings and performance of the education system for early learning, schooling and tertiary.
We are making significant changes to how we deliver our purpose.

So that we:

• Take practical action to give effect to te Tiriti o Waitangi.
• Give priority to regional and local voice.
• Deliver greater responsiveness, accessibility and integrated services and support.
• Improve feedback loops and information flows.

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our ākonga in our education system.

Mō tēnei tūranga | About this role
Reporting to the Business Support Manager and as part of the Business Support team, you will never have two days that are the same. Use your exceptional administration and customer service skills to support our Tai Tokerau Region to make a real difference in children and young people's lives.
As a Senior Support Officer, you will bring with you a positive and collaborative approach, and a desire to learn and challenge the status quo, to enrich our Business Support team.
For more information on this position, please read through the attached Job Description.

We also offer:

• flexible working arrangements where everyone feels valued and supported
• a range of employee network groups
• an inclusive environment that encourages your personal cultural competency journey
• development and learning, including mentorship programmes and internal secondments
• wellness initiatives to support your overall health and wellbeing.

Mōhou ake | About you
To be successful in this role you will work collaboratively with managers and staff by providing quality, efficient administrative support to enable frontline staff to focus on the needs of learners. You will demonstrate integrity in all interactions, with a proven track record of excellent customer service. You will demonstrate the ability to establish and maintain strong relationships across a diverse range of customers, always showing initiative and a high degree of professional independence.

You will also demonstrate:

• excellent customer service skills and frontline experience
• a collaborative and positive team approach
• a professional telephone manner
• intermediate to advanced Microsoft suite skills
• proven time management skills
• attention to detail
• the ability to work well under pressure
• flexibility and a desire to learn, and
• a positive can-do attitude.

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.
A full New Zealand driver licence is required.

Mātau rōpū ake | About our ministry, group, and team
At Te Tāhuhu o te Mātauranga, we work to provide services and support nationally, regionally and locally to the education sector, and in some cases, directly to ākonga and whanau. To better deliver on this, we are currently undergoing an organisational design change. The transition phase to improve the way we deliver our purpose will be complete in 2023.
For additional information on the changes we are embarking on, please visit here.
Te Mahau | Te Tai Raro (North) is a frontline group. Our frontline groups collectively provide leadership and integrated services to the sector and others. This includes services, such as learning support and education advice and regulation functions for schools and early learning services.
We act as a collective to provide Te Tāhuhu with real-time understanding and insight of education needs and services. We have a critical role to play in feeding this information into the wider organisation and in shaping work that is delivered so that it is relevant to local need.

Kua rite koe mō tēnei mahi? | Are you ready to make a difference?
We are committed to reflecting the diverse communities we serve, and welcome applications from people of all backgrounds, orientations, and identities.
If this opportunity interests you, please submit your cover letter and CV by using the ‘apply' button below. In your cover letter we'd like to know about you, your values, your whakapapa or anything you'd like to share about your cultural identity. We're keen to know your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.
You are also welcome to reach out to Anne-Marie Kelly, Business Support Manager for more information at 021 0810 3461 or AnneMarie.Kelly@education.govt.nz.
Applications close Midnight on Sunday 3 September 2023.
We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.

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