Location: Philippines, Pasig- Tiendesitas
Job category: Human Resources
Language:
What's in it for YOU!
- Day 1 HMO
- Meal & Transportation Allowance
- Rice Subsidy
- Clothing Allowance
- 24/7 Teleconsult
- Free Psychologist Consultation
- In-house & Online Pharmacy
- Scholarship Program
- Retirement Fund
- Free Meal & Medicine (through Transcom’s Tap Card Rewards)
- Loyalty Incentives
- Accidental & Life Insurance
- Free Shuttle Service
Join our Transcom Family as a HRA - Helpdesk Team Lead!
Oversees the work of HR Helpdesk team to ensure day to day operations are monitored and reviewed according to operational objectives. Take the lead in shaping employee experience, design and iterate programs and processes to create amazing “moments that matter” across the employee journey.
Provides leadership and direction to HR Helpdesk team who is responsible for answering employee queries and processing various HR requests to ensure timeliness, speed and quality are prioritized.
Lead, coach, motivate, train and inspire direct reports to deliver team and project goals and develop talented
individuals.
Drive operational efficiency with a focus on continuous improvement, customer service and meeting SLAs
Ensure effective use of enabling technology including case management tool and building up information available to people managers and employees (FAQs, Knowledge Base)
Oversees compliance monitoring, quality assurance and data protection activities.
Manages, analyses and improves individual and team performance
Support the delivery of all VOC activities for the global english region.
Build partnership to drive the VOC agenda within HRSS and the wider business to drive consistency
Record, collate, analyse and draw insights from data relating to Customer Experience
Partner with HRSS teams to facilitate and support the resolution of escalations, providing coaching, expertise, judgment and insight in order to facilitate resolution
Create and provide regular reports and trends on VOC trends for the Senior Leadership team.
Support continuous improvement activities in order to optimize the customer experience
What we are looking for:
Has a university degree and/or proven competencies in Human Resources.
Has a proven and successful experience in managing employee experience programs and initiatives.
Has a good understanding of HR process and impact it has across different functions.
Leadership experience and ability to manage a team of HR profesionals to guide, motivate and help them meet their KPI’s and achieve their day to day goals is preferred.
Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills. Preferably with experience in multinational company in a multi-cultural setting.
Proven ability to work successfully in a team environment.
Computer literate with advanced knowledge of Office tools.
Highly organized and detail oriented.
High level of maturity and sense of responsibility
Highly analytical and must be results-oriented with a strong foundation of integrity
What Life at Transcom is like!
At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.
