Work Set up: 100% WFH
Job objective:
A Salesforce Administrator solves business problems by customising the Salesforce platform. They build, configure and automate technology solutions to deliver business value. Salesforce Administrators work with stakeholders to define system requirements and, most importantly, enable users to get the most out of Salesforce technology.
A Salesforce Administrator best understands how to make the platform work for their company’s goals. Core responsibilities include supporting users, managing data, maintaining security standards, and delivering actionable analytics.
We require an administrator to provide an additional level of support during busy periods, working closely with our existing team.
Job description:
Core responsibilities:
- Ensuring optimal performance of Salesforce systems and products
- Upgrading and configuring Salesforce systems for optimised integration
- Managing Salesforce roles, profiles, sharing rules, workflows and groups
User management:
- Configuring access and visibility, ensuring users can perform necessary tasks in Salesforce
- Order Salesforce licenses as necessary (in communication with management)
- Create, update and maintain user info in Salesforce (names, roles, titles etc)
- Administer access to Salesforce areas and apps (with profiles, permission sets, settings)
- User audit on roles, profiles and permissions (annually)
- User training (new employees, webinars on relevant topics)
Data management:
- Check and update process automation regularly
- Add new automation processes based on business requirements
- Update specific content regularly and remove inconsistencies
- Check and update duplicate rules (to dedupe data)
- Check Salesforce Optimiser monthly and act accordingly (performance and other optimisation)
- Maintenance of report types and reports
- Cleanse metadata (objects, fields, list views)
- Weekly Salesforce data backup
- Review and refresh sandboxes
- Maintain and update external webforms (FormAssembly) that send data to Salesforce
Security:
- Run regular health checks
- User auditing: Removing obsolete permissions (following rule of least privilege) [Object/field/sharing rule level]
- Maintain security tools like MFA
Analytics:
- Maintain report and dashboard folder structure
- Maintain publicly available reports (Salesforce Home etc)
- Create reports and dashboards for the team based on business requirements
- Update and review key reports and dashboards
- Clean unused reports and dashboards
Salesforce updates:
- Check new features for relevance
- Activate features that need activation
- Keep track of obsolete features and act accordingly (outdated API versions etc)
- Implement new security features as they become available
- Document accordingly in Confluence
Requirements and skills:
- Proven work experience as a Salesforce Administrator or similar role
- Salesforce certified administrator or Salesforce advanced administrator certification
- Extensive experience in the administration and maintenance of Salesforce systems
- Experience in performing Salesforce upgrades and ensuring successful integration
- Exceptional ability to create and maintain Salesforce databases
- In-depth knowledge of Salesforce products and their functionalities
- Attention to detail and a commitment to maintaining data integrity
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Ability to also work well in a team environment
- Knowledge of Salesforce Lightning Experience is a prerequisite
- A bachelor’s degree in computer science is preferred
- Fluent in English
- Ability to work European hours
Job Type: Full-time
Benefits:
- Work from home
Schedule:
- 8 hour shift
Application Question(s):
- Has in-depth knowledge of Salesforce products and their functionalities?
- Has proven work experience as a Salesforce Administrator?
Experience:
- 2-3 Years above related (Required)
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