Responsible for providing customer service supports for customers and managing escalations as per the below requirements:
Responsibilities:
- The ability to work efficiently in a fast–paced, high-volume environment.
- Answer a high volume of inquiries and meet designated service level thresholds
determined by the Company.
- Provide information on our products and service; demonstrate our commitment to
Customer Service.
- Maintain a high level of confidentiality in regard to customer billing and credit card
information.
- Diffuse difficult customer situations.
- Must be able to organize and prioritize workload.
- Interact positively with co-workers.
- Good attendance mandatory.
- Be customer-oriented and understand the value of offering excellent service to exceed
customers' expectations.
- Ability to multi-task and to quickly acquire extensive product knowledge.
Requirement:
- Replying email
- social media
- (inbound/outbound)
- Averagely 80% voice, chat 15%, and outbound 5%
- Must be a self-starter, exercise independent judgment, and make sound decisions.
- Attention to detail and follow through are critical.
- Must possess outstanding verbal and written communication skills / PC skills and Internet.
- familiarity.
- Demonstrate computer systems proficiency in a Microsoft and Internet based.
- Basic operating knowledge in Word, Excel, Outlook, and Internet Explorer.
- Ability to type 40 wpm.
- Must be fluent in English language and Mandarin including Spelling and Grammar.
- Able to speak, read, and write in Mandarin.
- Basic math skills.
Job Type: Contract
Contract length: 24 months
Salary: RM2,500.00 - RM3,500.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Language:
- Mandarin (Preferred)
Expected Start Date: 07/10/2023
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